RC Adventures, LLC Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed with RC Adventures, LLC through our website or other approved sales channels.

By placing an order with RC Adventures, LLC, the customer acknowledges and agrees to the terms below.

Order Processing & Shipping Schedule

Orders are generally processed and shipped on:

Monday, Tuesday, Wednesday, Friday, and Saturday

Orders are normally processed in the order they are received.

Please allow approximately 2–3 business days for processing before shipment.

Processing times may be longer during:

• New product releases
• Web drops
• Sales and promotions
• Holidays
• High-volume ordering periods
• Special events
• Manufacturer or distributor delays

Certain new-release products, special-order items, pre-orders, and Ready-to-Run (RTR) vehicles may not be immediately available for shipment or in-store pickup.

These items may require an additional 3–5 business days or longer, depending on product availability.

Processing and delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Carrier Selection

RC Adventures, LLC reserves the right to select or change the shipping carrier or shipping service when necessary.

This may be required because of:

• Hazardous Materials (Hazmat) regulations
• Lithium/LiPo battery shipping requirements
• Package size or weight
• Carrier restrictions
• Destination restrictions
• Service availability
• Safety requirements
• Shipping costs or logistics
• Other circumstances that reasonably require a different shipping method

The carrier used to ship an order may therefore differ from the carrier or service selected by the customer during checkout.

Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

This includes, when applicable:

• Full street address
• Apartment or unit number
• Business name
• Building number
• Suite number
• Parcel locker information
• Gate or access instructions
• Other information necessary for successful delivery

RC Adventures, LLC cannot guarantee that an address can be changed after an order has been placed.

Once an order has been fulfilled or transferred to the carrier, address changes may no longer be possible.

Incorrect or Incomplete Addresses

RC Adventures, LLC is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to RC Adventures, LLC because it was:

• Undeliverable
• Incorrectly addressed
• Refused
• Unclaimed
• Missing necessary address information
• Unable to be delivered for reasons relating to the delivery address

the eligible merchandise cost may be refunded after the package is returned to and inspected by RC Adventures, LLC.

Original shipping charges are non-refundable.

If the customer requests that the order be shipped again, additional shipping charges may apply.

Carrier Delays

Once an order has been transferred to the shipping carrier, transportation and delivery are handled by that carrier.

Delivery dates provided by RC Adventures, LLC, Shopify, USPS, UPS, FedEx, or another carrier are estimates unless specifically stated otherwise by the carrier.

RC Adventures, LLC cannot guarantee delivery by a particular date.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Weather
• Natural disasters
• Transportation interruptions
• Holidays
• Incorrect routing by the carrier
• Government restrictions
• Carrier equipment or staffing issues
• Other circumstances affecting the carrier's network

Lost Packages While in Transit

If carrier tracking indicates that a package has not been delivered and may be lost in transit, please contact RC Adventures, LLC so that the shipment can be reviewed.

When appropriate, RC Adventures, LLC may open or assist with a carrier investigation or shipping claim.

Refunds or replacements involving a carrier claim may be delayed until the applicable carrier or shipping protection provider completes its investigation.

Where carrier approval is required, a refund or replacement may not be issued until the claim has been processed and approved.

Damaged Packages

Customers should inspect packages as soon as possible after delivery.

If an item arrives damaged, please contact RC Adventures, LLC promptly and retain:

• The damaged product
• Original packaging
• Shipping carton
• Packing materials
• Shipping label

Photographs of the package, shipping box, label, packing materials, and damaged item may be required for a carrier or shipping protection claim.

Do not discard damaged shipping materials until the claim has been resolved.

Packages Marked Delivered

When carrier tracking confirms that an order has been delivered to the shipping address provided by the customer, RC Adventures, LLC will consider the shipment delivered unless evidence shows that the carrier made an incorrect delivery.

Customers should first check:

• Mailboxes
• Porches
• Side or rear doors
• Garages
• Parcel lockers
• Package rooms
• Apartment offices
• Building management
• Household members
• Neighbors
• Other locations where the carrier may normally leave packages

If the package still cannot be located, the customer should contact the shipping carrier promptly.

RC Adventures, LLC will provide available tracking and shipment information when reasonably possible to assist with a carrier investigation.

Theft After Delivery

Shipping protection for loss in transit does not automatically cover theft after confirmed delivery.

RC Adventures, LLC is not responsible for packages stolen or removed after the carrier has properly delivered the package to the shipping address provided with the order.

This includes theft or disappearance from locations such as:

• Porches
• Mailboxes
• Driveways
• Garages
• Apartment entrances
• Package rooms
• Mailrooms
• Parcel lockers
• Other designated delivery locations

Customers should report suspected package theft to the carrier and, when appropriate, local law enforcement or property management.

Parcel Lockers, Lockboxes & Secure Delivery Locations

Some carriers deliver packages to parcel lockers, lockboxes, apartment package rooms, mailrooms, gated areas, or other secure delivery locations.

When tracking confirms delivery to such a location associated with the customer's shipping address, issues involving access to that location must generally be handled with the carrier, property manager, or locker provider.

RC Adventures, LLC is not responsible for issues including:

• A package being placed in the incorrect locker
• An incorrect locker number being provided
• A carrier failing to leave a locker key
• A missing or incorrect access code
• A key being placed in the wrong mailbox
• A malfunctioning locker
• A customer being unable to access a package room
• A gated property preventing access
• Property management failing to provide package access
• Other locker or delivery-access problems occurring after delivery

If a carrier incorrectly places a package or fails to provide the customer with the required locker key, code, or access information, the customer should contact the carrier or property management directly.

RC Adventures, LLC may provide shipment and tracking information to assist with the investigation but does not control the carrier's final package placement or locker-access process.

Delivery to an Incorrect Location

If tracking shows delivery but there is reasonable evidence that the carrier delivered the shipment to an incorrect address or location, the customer should notify RC Adventures, LLC and the carrier promptly.

RC Adventures, LLC may assist in opening a carrier investigation.

The outcome of a refund or replacement may depend on the results of the carrier investigation and any applicable shipping protection.

Signature Confirmation

For certain orders, RC Adventures, LLC may require signature confirmation or another form of delivery confirmation.

This may be used for:

• Higher-value orders
• Fraud-prevention purposes
• Certain RC vehicles
• Batteries or regulated products
• Orders with unusual risk factors
• Other orders at the discretion of RC Adventures, LLC

If a signature is required, the customer is responsible for ensuring that an authorized person is available to receive the shipment.

Refused Shipments

If a customer refuses delivery without prior authorization from RC Adventures, LLC, the shipment may be treated as a returned order.

Once the merchandise has been returned and inspected, an eligible merchandise refund may be issued.

Original shipping charges and carrier return charges may be deducted from the refund when applicable.

Returned-to-Sender Packages

If an order is returned to RC Adventures, LLC because delivery could not be completed, the merchandise may be refunded after the package has been received and inspected.

Examples include:

• Incorrect address
• Missing apartment number
• Recipient unavailable
• Package unclaimed
• Refused delivery
• Carrier unable to access the location
• Address determined to be undeliverable

Shipping charges are non-refundable.

Additional shipping charges may be required if the customer asks RC Adventures, LLC to resend the order.

Shipping Claims

Customers agree to cooperate with reasonable requests for information needed to investigate a shipping claim.

This may include providing:

• Photographs
• Statements
• Carrier communications
• Proof that the package was not received
• Packaging materials
• Other information requested by the carrier or shipping protection provider

Failure to provide information required by the carrier may prevent a claim from being approved.

Payment Disputes & Chargebacks

Customers are encouraged to contact RC Adventures, LLC before filing a payment dispute or chargeback so that we have an opportunity to investigate and resolve legitimate shipping or order concerns.

If a chargeback or payment dispute is filed, RC Adventures, LLC may provide relevant transaction and fulfillment records to the payment processor, card network, financial institution, or other party handling the dispute.

These records may include:

• Order details
• Customer-provided billing and shipping information
• Order confirmation
• Payment verification information
• Fraud-screening information
• Fulfillment records
• Shipping carrier information
• Tracking numbers
• Carrier acceptance scans
• Delivery confirmation
• Signature confirmation
• Delivery photographs when available
• Customer emails or messages
• Store policies applicable at the time of purchase
• Other relevant documentation concerning the transaction

Submitting a chargeback does not automatically establish that an order was not properly fulfilled or delivered. Payment disputes are reviewed and decided by the applicable financial institution or payment network based on the evidence and rules governing the transaction.

Nothing in this policy limits any rights that a customer may have under applicable law or card-network requirements.

Fraud Prevention

RC Adventures, LLC reserves the right to:

• Review orders for suspected fraud
• Request additional verification
• Delay fulfillment while verification is completed
• Require signature confirmation
• Cancel and refund an order when fraud risk cannot reasonably be resolved

These measures are intended to protect both RC Adventures, LLC and legitimate customers.

Questions About an Order

For questions regarding shipping or an existing order, contact:

sales@rcadventuresllc.com

When contacting us about an existing order, please include:

Full Name
Order Number

This information allows us to locate the order and assist you more efficiently.

Final Shipping Notice

RC Adventures, LLC is responsible for properly processing and tendering orders to the appropriate shipping carrier.

Once a shipment is in the carrier's possession, transportation and delivery are subject to the carrier's operations, policies, and applicable shipping regulations.

RC Adventures, LLC will reasonably assist customers when a legitimate shipping problem occurs; however, we cannot control carrier delays, package placement, parcel-locker access, theft occurring after proper delivery, or other circumstances outside our reasonable control.

By completing a purchase with RC Adventures, LLC, the customer acknowledges that they have reviewed and accepted this Shipping & Delivery Policy.